The delivery time varies from the ordered product and is between 1-8 weeks depending on the item. Most items are custom made and are therefore excluded from exchange /return. The time specification in the article description refers to the time at which the goods will be shipped. We have no influence on the deliverytime from the day of sending to the arrival at the customers place. Weather conditions or an increased volume of parcels e.g. through the Christmas period can delay the delivery.
The shipping costs are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective item description, will be shown separately during the ordering process and must be paid by the customer, unless the free delivery has been promised. The delivery of our beds takes place free to kerbside in front of the building and without mattresses. Assembling takes place through the customer.
EXCEPTIONAL DELIVERY TO SWITZERLAND AND OTHER NON-EU COUNTRIES: For delivery to Switzerland or any other countrys outside the EU, customs and import duties may be imposed on the customer. In addition, the VAT must be paid. Please contact us or the customs office if you have any questions.
If you wish to receive the delivery with a selected shipping service provider, please notify us in writing immediately after placing the order. Resulting additional costs needs to be paid by the customer.
The shipping costs include handling and packaging fees as well as postage costs. The processing fees are fixed while the transportation charges vary according to the total weight of the shipment.
Once the shipment has been sent, you will receive the information in a separate email.
ATTENTION! After receiving the package, carefully inspect the bed BEFORE repacking and assembling and in the presence of the courier. In case of damage, the damage report must be written down within a maximum of 5 days after delivery. Without written damage report transport damages can not be considered!